This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact details

Telephone: 07748 483639
Email: enquiries@the-recovery-room.co.uk

What information we collect, use, and why

We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:

• Name, address and contact details
• Gender
• Pronoun preferences
• Date of birth
• NHS/HSC/CHI number
• Emergency contact details
• Health information (including medical conditions, allergies, medical requirements and medical history)
• Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)
• Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)
• Payment details (including card or bank information for transfers and direct debits)
• Call recordings

We also collect the following special category information to provide patient care, services, pharmaceutical products and other goods. This information is subject to additional protection due to its sensitive nature:

• Health information

We collect or use the following personal information to comply with legal requirements:

• Name
• Contact information
• Health and safety information
• Any other personal information required to comply with legal obligations

We also collect the following special category information to comply with legal requirements:

• Health information

Marketing, information updates and research

• Names and contact details
• Addresses
• Marketing preferences
• Website and app user journey information
• IP addresses
• Personal information used for administration of research
• Personal information used for the purpose of research
• Personal information used for medical investigations

We use this information to:

• Provide information and/or services you request
• Administer our site for troubleshooting and statistical purposes
• Improve our website and content presentation
• Maintain security and debugging

This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. You can find out how Google uses your data at https://support.google.com/analytics/answer/6004245.

Our website uses cookies to distinguish you from other users. This helps us improve your browsing experience.

Queries, complaints or claims

• Names and contact details
• Addresses
• Payment details
• Purchase or service history
• Audio recordings of public, private or staff-only areas
• Call recordings
• Relevant information from previous investigations
• Customer or client accounts and records

Please note that transmission of information via the internet is not completely secure. While we do our best to protect your data, transmission is at your own risk.

Lawful bases and data protection rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information.

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to object
• Right to data portability
• Right to withdraw consent

We will respond to requests within one month. To make a request, please contact us using the details above.

Our lawful bases include:

• Consent
• Contract
• Legal obligation
• Legitimate interests
• Vital interests
• Public task

Where we get personal information from

• Directly from you
• Family members or carers
• Other health and care providers
• Educational organisations
• CCTV footage or recordings
• Parents providing medical records

How long we keep information

Adult records are kept for eight years after last treatment or death. Children’s records are kept until their 25th birthday (or 26th if aged 17 at treatment end).

Data processors

Cliniko
Used for patient details, online bookings, payments, health records and data storage.

Who we share information with

• Other health providers (e.g. GPs and consultants)
• Safeguarding organisations
• Emergency services
• Local authorities
• Organisations we are legally required to share data with

Duty of confidentiality

We are subject to a common law duty of confidentiality. Information may be shared where consent is given, legally required, or where public interest overrides confidentiality.

How to complain

If you have concerns about how we use your personal data, please contact us using the details above.

You can also complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint